Refund Policy

Return Policy

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in its original packaging, unworn or unused, with tags, and you'll need the receipt or proof of purchase.

To start a return, email us at hello@alorfy.com. We'll provide you with the address to send your return to and a return shipping label.

Please note that we won't accept items sent back without first requesting a return. If your return is accepted, we'll send you instructions on how and where to send your package.

If your item is defective, damaged, or you receive the wrong item, inspect your order upon reception and contact us immediately. We'll evaluate the issue and make it right.

Exceptions

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards. If you have any questions, please contact us.

Exchanges

To exchange an item, return the original item, and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

We'll notify you once we receive and inspect your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us.